Research suggests that nearly 80 percent of consumers read online reviews before making a purchase. Close to 90 percent of people trust those reviews as much as they do friends or family.
Today’s business owners have less control over their reputation than ever. But there is still plenty you can do to monitor and shape your digital image. Below are five of the best places to seek feedback about your online reputation.
Online Reputation Management for the Digital Car Dealer
So many consumers begin their search for your business with Google so it only makes sense your search for what they’re saying about you begins in the same place.
If you have a Google account for your dealership, use Google’s “About Me” or “Me on the Web” tools. These resources provide a comprehensive snapshot of almost everything on the Web containing your business or personal name.
Yelp! has become a go-to resource for many consumers to post and read reviews, and it’s a prime destination for a dealership owner to seek out what those customers are saying. Yelp! also has instructions for how to respond to a review so you can take back some control of your reputation.
What your own employees say about you has as much to do with your online reputation as what your customers have to say. Glassdoor is an opportunity for employees to post reviews about their work environment, and it’s a good way for dealerships to see if any bad reviews may be an inside job.
SiteJabber is centered largely around reporting scams and fraud and is unique in that, unlike some review sites, businesses cannot pay money to remove negative reviews. Business owners are free to respond and manage their online reputation, though.
A huge percentage of online reviews exist not on dedicated review sites but on social media, where people go to tell their friends and followers about their experience with a particular business. Social Mention collects real-time information about your business from over 100 social media channels including Facebook, Twitter, and YouTube.
Take Control of Your Online Reputation with MAXDigital
MAXDigital helps car dealerships create and cultivate their online reputations through a variety of proprietary tools. We can even integrate your website with Dealer Rater to show your online ratings directly on every vehicle display page.
Schedule a demonstration to see how MAXDigital can help you gain control over your online reputation, boost your brand image, and improve sales as a result.
Selling cars is a challenging yet rewarding career. And like almost any profession, there are certain skills that are shared by all the best employees in the industry.
Below are five skills all new car sales team employees should learn if they want to succeed in the business.
How To Sell Cars in the Digital Era
#1. Master Your Inventory
You don’t have to know every last nut and bolt under the hood, but a good car salesperson should be able to explain different trim levels, demonstrate various features, and talk intelligently about options and packages.
#2. Know How to Discount
Today’s car shoppers spend an average of 11 hours online compared to less than four hours offline during their buying experience. That means they’re showing up to dealerships armed with information about MSRPs and market comparisons and come to the table ready to negotiate.
A good sales employee will understand how market pricing works and will know what types of discounts and incentives can turn a knowledgeable browser into a dedicated buyer.
Just be careful that you aren’t discounting too much. You don’t want to eat into your store’s bottom line with unnecessary discounts.
#3. Read Your Customer
Sales associates need to know how to read their customer and respond accordingly to their needs. Family man? Time to talk safety. Recent college graduate? Let’s check out that Bluetooth technology. There’s a car for everyone, and your job is to be a matchmaker.
#4. Build trust
It’s no secret that car sales employees have to work extra hard to gain a shopper’s trust. In fact, car salesmen ranked at the bottom of a Gallup survey — along with politicians — of the least trusted jobs in America. Successful car sales employees know how to change a shopper’s mind within minutes of stepping on the lot.
#5. Ask the Right Questions
Ask a customer how you can help them and they’ll tell you they’re just browsing, then walk away. Ask them if they are thinking about a sedan or an SUV and they’re more likely to engage. Ask direct, open-ended questions that can get a conversation rolling.
MAXDigital: Your Highest Selling Employee
In this digital age of car shopping, the most valuable member of your sales team can be MAXDigital. Our software will turn your sales team into product experts, provide real-time inventory and pricing information, vehicle history reports, market comparison and so much more.
Contact MAXDigital today and set up a free product demonstration to see what’s possible for your sales team.
It’s no secret that technology has changed the way people do everything, and car buying has been no exception. Consider the fact that around 88 percent of people use the internet at some stage of their car buying process.
As technology continues to evolve all the time, so does the way it impacts automotive marketing. Below are five ways technology is expected to change automotive marketing in 2017.
Automotive Marketing is Changing for the Better
#1. Customer connection
One would think that the internet has created more distance between dealerships and their customers. But in fact, new technology is now bringing them closer than ever.
The latest web technology allows dealers to track customers’ online activity and then make the appropriate engagement. Dealerships now know what cars, price points and features a particular customer is looking at and can target that customer accordingly.
#2. Marketing efforts that are in sync
No longer must dealerships have marketing channels that are so segregated. Technology is helping to sync up direct mail, digital, and traditional marketing platforms under one single dashboard. This linear approach makes for better budgeting, reporting, and spending.
#3. Automated payments
Discounts, incentives, and dealer-defined pricing are more uniform and more aligned with one another thanks to improving technology. Dealerships are more in tune with manufacturers and customers alike, which can help reduce wasteful discounting that eats away at bottom lines.
#4. Leads, leads, leads
Automotive dealerships rely on leads, and technology is delivering more than ever before. Names, phone numbers, and email addresses are now captured with greater efficiency so you know who is looking for cars in your area.
Smartphones are getting smarter all the time, and so too are car dealerships. With the use of smartphones and tablets for car shopping on the rise, dealerships must ensure their websites are mobile friendly and adaptable to third-party apps.
MAXDigital: Keeping Automotive Dealers Up To Speed
MAXDigital helps automotive dealers keep up in today’s technology race. As more consumers turn to the internet for their car buying experience, MAXDigital provides digital merchandising, retailing, inventory management, and analytics to car dealerships everywhere. We help bridge the gap between the technology car shoppers use and car dealers need to generate improved acquisitions, pricing, marketing, and most of all — sales.
Schedule a free product demonstration to see how MAXDigital can provide the technology your dealership needs in today’s automotive market.
If your inventory page is the bait, your vehicle display page (VDP) is your hook. And in order to reel your customer in, that hook better be sharp.
MAXDigital specializes in optimizing the online presence of car dealerships and among the many ways we help dealers better reach their digital audience is by refining their vehicle display pages.
Below are a few helpful tips for improving your VDPs.
4 Tips for Fixing Your Vehicle Display Pages
Engage your customer with rich content.
An effective vehicle details page will engage a customer through well-written and informative content. Car shoppers don’t want another sales pitch. They want information, details and descriptions.
Show off your vehicle with high-quality photos.
Looks aren’t everything, except when it comes to car shopping. Make the investment to capture each and every vehicle in high-quality imagery that shows off both the inside and outside of the car in a quick-loading and easy-to-scroll fashion.
Highlight relevant information.
If you’re selling a truck, make the torque or towing capacity the lead item. For a minivan, highlight safety features and ratings. With SUV’s, make a push for cargo space and fuel efficiency.
Anticipate what your shoppers will be curious about for each respective vehicle and waste no time giving it to them.
Price accurately and accordingly.
The pricing of your vehicles is where you will either gain or lose the trust of your customer. Car shoppers lean on your competition and on third-party sites like Kelley Blue Book to see if they’re being offered a good deal. Price your inventory according to the market and keep your customer in the driver’s seat.
VDP’s the MAXDigital Way
The tips above are just a few of the ways you can improve your vehicle display pages. When you entrust your VDPs to MAXDigital, we’ll help you welcome your customers to your dealership at the appropriate stage of the buyer’s journey. And because they’ll have all the information they need to kick the tires, customers won’t be leaving your site to investigate elsewhere.
Schedule a live, personalized demonstration to see how we help dealerships everywhere increase customer engagement and boost sales through enhanced vehicle displays pages. With a strong VDP, there’s no such thing as the one that got away.
With so much information available to today’s online consumers, auto dealerships have to work harder than ever to gain their customers’ attention. Studies show that around 60 percent of the car shopping experience now consists of time spent on third-party sites. This means a dealer’s online merchandising efforts must be properly aligned with the information customers are looking for.
Luckily, MAXDigital has done the research for you and identified the five things a dealership’s website must address on their vehicle details page. Answering these needs will help you effectively win over today’s digital consumer.
5 Details All of Your VDPs Must Tell Your Customers
1. Explain why the car is right for them.
Your customer likely landed on the car that they did because of a filtered search. Filters can account for a wide range of criteria, and you want to give that person a clear sign that they found the right car.
If they selected a low price point, tell them about the great fuel efficiency and reliability. If they selected only four-door vehicles, talk up the roominess of the cabin.
Reiterate the fact that yes, this is the car that is right for them. These efforts begin by acquiring the right cars for your market and we have just the tool to help you with that.
2. Ensure them they aren’t buying a lemon.
Buying a lemon is the worst fear for any used car shopper. Make the vehicle history report visible and accessible with just one click<.
Go a step further by extracting some highlights from the history report, such as “no accidents” or “regular oil changes,” and putting that information in front of the customer.
3. Reassure the customer that it’s a fair price.
Have a market comparison readily available so customers can see how the price of the vehicle stacks up to both the competition and the Kelley Blue Book value alike. Our market-based pricing tool can give you with the precision you need to drive sales.
4. Convince the customer the car is better than the other ones they’ve seen.
Have a comparison tool on your vehicle details page that allows the customer to conduct a side-by-side comparison of features. The majority of online car shoppers visit a dealer’s website for the purpose of checking out inventory, so it’s important for them to know that this is where their search ends.
5. Tell them why they should buy from you.
It’s no secret that dealers have to try extra hard to win over someone’s trust. Highlight anything that makes your dealership trustworthy, whether it’s your number of years in business or online reviews or ratings. Better yet, utilize >our custom tool to do it for you.
Car shoppers want to test drive a vehicle before committing. So take a test drive of MAXDigital’s suite of merchandising solutions by scheduling a product demonstration to see how we can help you win over your customers.