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Tag: Customer Experience

How To Create Success Through Your Dealership’s BDC

September 11th, 2018 by

Customers need to feel confident that all their questions will be answered when they contact your dealership, and your BDC team is the key to that confidence. When managing and coaching people in your dealership’s BDC, there are some things you can do to help set your team up for success. In this video, Mike […]

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Why Trade-Ins Need More Trust and Less Tension

August 9th, 2018 by

In general, people like getting new cars. Cars are a big part of our daily life. But the process is often stressful because of how long it takes. According to Deloitte’s 2018 Global Automotive Consumer Study, car buyer satisfaction dropped considerably for three parts of the dealership experience: pricing and haggling issues, paperwork, and length […]

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Congratulations Gates Honda, MAXDigital’s July Dealership of the Month!

July 18th, 2018 by

Every month, MAXDigital recognizes and celebrates a dealership that demonstrates exceptional performance through our “Dealership-of-the-Month” program. Through the team’s hard work and effort, MAXDigital is honoring Gates Honda with our July Dealership-of-the-Month! MAXDigital is celebrating Gates Honda for their use of MAX Digital Showroom to build trust with their customers on every deal which has […]

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Partner Testimonial: 5 Ways MAXDigital Goes to Work for Ciocca Dealerships

June 20th, 2018 by

MAXDigital partners with dealership groups across the country to help them sell to today’s digital consumer. Jeff Pursel is the variable operations director for Ciocca Dealerships, a 10-dealership group in south-central Pennsylvania. Ciocca has partnered with MAXDigital since 2007 and we recently sat down with Jeff to learn some of the things Ciocca Dealerships values the […]

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Great Customer Experiences Start with MAX Path to Purchase™

May 30th, 2018 by

In the Digital Age, you need a dealership sales tool that not only simplifies the car-shopping process for your salespeople but also enhances your customer’s buying experience. That’s where MAXDigital’s newest auto sales tool, MAX Path to Purchase™, comes into play. This software was designed to streamline the car-buying and leasing process. Continue reading to […]

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MAXDigital Is Proud to Give a Sneak Peak of MAX Path to Purchase

March 21st, 2018 by

Online shopping and the growth of the accessibility of information have fundamentally transformed the way consumers want to buy goods. With all these changes, many auto dealerships are struggling to keep up and meet the changing expectations of customers. To help dealerships keep up with modern sales trend, MAXDigital is pleased to introduce MAX Path […]

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How to Arm Your BDC Team So They Can Set More Appointments

March 20th, 2018 by

Your BDC team is often the first point of contact the customer has with your dealership. And as the saying goes, you never get a second chance at a first impression. So ask yourself, what impressions are your BDC teams giving off? The mission of the BDC team is to set appointments for each inquiry […]

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Congratulations Ted Stevens Group, our March Dealerships of the Month!

March 8th, 2018 by

Every month, MAXDigital recognizes and celebrates a dealership that demonstrates exceptional performance through our “Dealership-of-the-Month” program. Through the team’s hard work and effort, MAXDigital is honoring Ted Stevens Group with our March Dealership-of-the-Month! MAXDigital is celebrating Ted Stevens Group for always being willing to test new product innovations and for remaining true to their family-owned […]

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Congratulations Zimbrick Buick GMC West, our January Dealerships of the Month!

January 17th, 2018 by

Every month, MAXDigital recognizes and celebrates a dealership that demonstrates exceptional performance through our “Dealership-of-the-Month” program. Through the team’s hard work and effort, MAXDigital is honoring Zimbrick Buick GMC West with our January Dealership-of-the-Month! MAXDigital is celebrating Zimbrick Buick GMC West for being the number one dealership in Wisconsin for 2017. The team uses FirstLook […]

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How MAXDigital’s Dealership Marketing Tools Make Merchandising Easy

January 5th, 2018 by

Between the increase in auto customers using the internet as their primary source for research and the growth of industry disruptors, it can be difficult to keep up with the constant changes. One thing is for certain — dealerships can no longer afford to ignore the digital front when developing their marketing strategies. This is […]

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