0 – 11 pts
Turnover TroubleYour sales team turnover is higher than it needs to be and you need help now! Take action to reduce your employee turnover by investing in your people with new hiring/training techniques, offering career growth, simplifying your sales process, and embracing transparency and technology that will give your sales team the tools for success. You need to do something quickly to retain your top salespeople.
12 – 23 pts
Workforce WorryIt sounds like you have opportunities to improve your hiring and training. You are doing just “ok” with providing your sales team the tools they need to be successful selling the quality and value of vehicles on your lot. There is more you can do to attain and retain a higher performing sales team. Embrace technology and transparency, offer career growth, invest in your people with new hiring/training techniques, simplify your sales process, and consider moving to a low/no haggle pricing approach.
24 – 33 pts